My Letter Family data deletion policy

Last updated 25 September 2026

This policy explains how to remove local data from the initial iOS release of My Letter Family and request deletion of information held by STARK BlendEd BV. My Letter Family has no accounts, advertising, purchases or subscriptions.

There is no account to delete

My Letter Family does not require sign-in or create user accounts. Children’s names and learning progress are not stored on our servers. Learning progress is stored on the device.

Remove the app and local learning progress

On an iPhone or iPad, open Settings → General → iPhone Storage or iPad Storage → My Letter Family → Delete App, then confirm. This removes the app and its related local data, including learning progress. You will lose that local progress.

Choose Delete App, not Offload App. Offloading preserves documents and data. Removing the icon from the Home Screen also does not delete the app.

Device backups

Deleting the app does not necessarily remove copies in existing device backups. If a backup contains My Letter Family data, manage or remove that copy through your device or backup provider. Restoring an older backup may restore app data. We cannot remotely delete information held only on your device or in your personal backups.

Analytics and information held by us

My Letter Family collects no in-app learning events. We use Apple’s App Store Connect reports for overall app reporting. We cannot identify and remove an individual child’s contribution from aggregate reports. Deleting the app does not itself delete records held by Apple; Apple manages its data under its own privacy terms and settings.

To request deletion of support correspondence or other personal information we hold, email support@myletterfamily.com. Describe the information or enquiry concerned. No app username or password is required. We may ask for proportionate information to locate records and verify your authority to make the request. If you used an earlier test build that collected analytics, contact us for help with that information.

We assess and respond to requests within the periods required by applicable law. If a legal obligation or another lawful exception requires retention, we explain what is retained, why and for how long. See our privacy policy for further information about your rights.

Separate website services

Deleting the app does not unsubscribe you from a website mailing list. Use the email’s unsubscribe option or contact us separately. Read the app privacy policy for how the app handles information.

Contact

STARK BlendEd BV
support@myletterfamily.com
Leonard Springerlaan 35, 9727 KB Groningen, Netherlands